Ebay Do Returns Count Agains You Even if You Close Them?
Under Eu rules, a trader must repair, supercede, reduce the price or give you a refund if goods you bought turn out to be faulty or practice not look or piece of work as advertised.
If yous bought a product or a service online or outside of a store (past telephone, postal service gild, from a door-to-door salesperson), y'all also have the right to cancel and return your order within 14 days, for any reason and without a justification.
If you're non sure which situation applies to you lot, you can also try our consumer rights tool to help you understand your rights when y'all store in the EU.
Free of charge, 2-year guarantee for all goods
You always take the right to a minimum 2-year guarantee at no toll, regardless of whether you bought your appurtenances online, in a shop or by postal service order.
This two-year guarantee is your minimum right, all the same national rules in your country may give you lot extra protection.
If goods you bought anywhere in the European union plow out to be faulty or exercise non look or work as advertised, the seller must repair or replace them free of charge or requite you lot a toll reduction or a total refund.
You can usually only ask for a fractional or full refund when it is not possible to repair or replace the goods.
Alarm
Y'all might non be entitled to a refund if the problem is minor, such every bit a scratch on a CD case.
Boosted guarantees (commercial guarantees and warranties)
Shops or manufacturers will often offering you an boosted commercial guarantee (as well called a "warranty"), either included in the price of the product or at an extra cost.
This can requite y'all ameliorate protection but tin never supersede or reduce the minimum 2-year guarantee, which you always take under EU rules.
Similarly, if a shop sells you a new product more cheaply and claims that you take no guarantee, this simply ways that you lot don't have whatsoever additional protection. You always have the right to a 2-year guarantee free of accuse if the production turns out to exist faulty or not as advertised.
Sample story
Your 2-year legal guarantee cannot be shortened by a commercial guarantee
Carla bought a hairdryer with a 6-month seller's guarantee. When it broke afterward 8 months, she took it back to the shop. The shop assistant told her that her guarantee had run out and that she was non entitled to a refund.
Carla rightly pointed out that she had a total 2-year guarantee free of charge nether EU consumer protection police, and that the seller's 6-month guarantee only offered boosted services. The shop agreed to supercede the hairdryer.
Second-hand goods
Second–hand appurtenances that yous buy from a trader are besides covered by the minimum two-twelvemonth guarantee. Nevertheless, goods bought from private individuals are not covered.
In some European union countries, when you buy 2nd-hand goods you lot tin agree with the trader on a guarantee period of less than 2 years. However, it must be no shorter than i twelvemonth and should be made clear at the time of purchase.
How to get goods repaired, replaced or refunded
The two-year guarantee period starts as soon equally you receive your goods. If your goods break within these 2 years, the trader always has to provide a solution for you lot. In some EU countries you lot as well have the right to request a remedy from the manufacturer.
- If your product breaks within the starting time 6 months, it is assumed that the problem existed when you lot received the goods, unless the trader can prove otherwise. Therefore, you take the right to a repair or replacement free of charge, or if this turns out to be too difficult or plush, you may be offered a price reduction or your money back.
- If your product breaks after half-dozen months, you still have the right to accept your goods repaired or replaced for gratis or, at least, to a price reduction or your money back. However, you may need to prove that the problem existed when you received the goods.
The European Consumer Centre
in your country tin can help if you have a trouble with goods you lot bought in or from another EU country.
For more detailed data about your rights under national law, cheque the specific rules on legal guarantees and commercial warranties for the land where y'all made your purchase:
Your correct to cancel and return an gild
xiv day cooling off period
In the EU yous take the right to return purchases made online or through other types of distance selling, such equally by telephone, mail order or from a door-to-door salesperson, within 14 days for a full refund. Yous tin can do so for any reason – even if you lot simply changed your mind.
The 14-day cooling off menses does not use to all purchases. Some of the exemptions are:
- plane and train tickets, likewise as concert tickets, hotel bookings, car rental reservations and catering services for specific dates
- goods and drinks delivered to y'all past regular delivery – for instance commitment by a milkman
- appurtenances made to order or conspicuously personalised – such every bit a tailor-made suit
- sealed audio, video or computer software, such as DVDs, which you have unsealed upon receipt
- online digital content, if you have already started downloading or streaming information technology and you agreed that you lot would lose your right of withdrawal by starting the operation
- appurtenances bought from a private individual rather than a company/trader
- urgent repairs and maintenance contracts – if you lot call a plumber to repair a leaking shower, you lot tin't abolish the piece of work once y'all have agreed on the price of the service
Please note that this list is not exhaustive.
The cooling off period expires fourteen days after the twenty-four hour period you lot received your goods. For service contracts, the cooling off flow expires fourteen days subsequently the mean solar day you ended the contract. If the cooling off menstruum expires on a not-working twenty-four hours, your deadline is extended till the side by side working day.
Sample story
Yous can't change your mind for some types of purchases
Jane bought a ticket online for a U2 concert in Republic of ireland. She establish out the following 24-hour interval that she would have to be out of the land on the concert date, and triedto abolish her ticket. However, the online trader refused to cancel the order and give her a refund, every bit the fourteen day cooling off menstruation doesn't apply to concert ticket purchases.
If you buy goods in a store, you have no EU legal right to return the goods (for exchange or refund) unless the item is faulty. Withal, many shops voluntarily allow customers to return or exchange goods during a certain time period, provided you take the receipt. Bank check your receipt or the returns policy of the shop where y'all made your purchase for more than information.
How to cancel a buy
You must tell the trader that you lot want to cancel your purchase. Information technology is non enough just to ship the goods back. The trader must give you a model withdrawal form which you tin utilise to tell them about your decision, only you lot don't have to employ it. You tin can inform the trader and send back your goods at the aforementioned time, for example, past adding a written statement with the goods that you are returning by postal service, by sending an email, or by completing an online returns class on the trader'southward website.
You must send the goods back inside 14 days of informing the trader.
Some traders may non charge you for returning your goods. However, they should tell you in advance (before you order) if you will take to pay if you decide to render your lodge. If they don't tell you that yous must pay for your render, the trader will have to pay for information technology. Yous don't have to pay any other charges that you lot were not informed of.
For bulky goods (such as large household appliances or furniture), the trader must give you lot at least an estimate of the cost of returning your order. Bulky goods bought off-bounds, such as past catalogue or from a door-to-door salesperson, and delivered to y'all immediately must always, however, exist collected past the trader at their own expense.
Getting a refund
The trader must give yous a refund within 14 days of receiving your cancellation request. However, they can delay refunding you lot if they haven't received the appurtenances or evidence that yous've returned them.
Your refund must include whatever shipping charges you paid when y'all made your purchase. However, the trader may charge you delivery costs if yous specifically requested non-standard delivery (such as express delivery).
Source: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm